From checkout to your doorstep.
Our Shipping Approach
Zelorani™ works with fulfillment and delivery service providers to arrange shipments and communicate available shipping updates.
This policy explains how orders are prepared, dispatched, tracked, and supported throughout delivery.
Order Preparation
After an order is received and payment is authorized, it enters the applicable fulfillment process.
Preparation time may vary according to product availability, order volume, and operational circumstances.
The order-processing estimate applicable to your purchase should be confirmed through the information displayed at checkout or provided in your order confirmation.
Estimated Delivery
Delivery estimates depend on your destination and available shipping services.
The checkout process may display estimated shipping charges and delivery information based on the shipping address provided.
Please note that processing time and transportation time are separate stages of fulfillment.
Tracking Your Order
Once tracking information becomes available, shipment details may be sent to the email address associated with your order.
Tracking updates can occasionally take additional time to appear after carrier collection.
Split Shipments
Orders containing multiple items may arrive in separate packages if products are fulfilled from different locations or dispatched at different times.
Where applicable, separate shipment notifications may be provided.
Delivery Delays
Delivery may be affected by weather, customs procedures, carrier disruptions, peak-season demand, or other unforeseen circumstances.
Estimated arrival dates are not guaranteed unless expressly stated otherwise.
Incorrect Addresses & Missing Packages
Please verify your shipping details before checkout.
If your address requires correction or your package appears missing, contact us promptly with your order number and available tracking information.
We will review the shipment status and provide guidance based on the circumstances.
Shipping Assistance
Email: service@zelorani.com
Phone: +86 153 2248 2328
Operated by: Chongqing Jiayingchuang Network Technology Co., Ltd.