Straightforward guidance when a purchase doesn't work out.
Understanding Our Return Process
Zelorani™ aims to address eligible returns, incorrect shipments, damaged products, and refund requests through a clear customer support process.
Return eligibility depends on the reason for return, product condition, applicable purchase terms, and consumer protection laws.
Requesting a Return
To request assistance, email service@zelorani.com with:
-
Your order number and contact details.
-
The product you wish to return.
-
A brief explanation of the reason.
-
Supporting photographs if the item is damaged or incorrect.
Please contact our team before sending an item back so the appropriate return instructions can be provided.
Product Condition
For preference-based returns, products generally need to be in their original condition with applicable accessories and packaging.
Products that have been used, modified, or damaged after delivery may be subject to different eligibility requirements, except where consumer law provides otherwise.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or materially different from what was ordered, please notify our team promptly.
We will review the details and provide an appropriate solution, which may include a replacement, return arrangement, or refund, depending on the circumstances and applicable law.
Return Shipping Costs
For returns based on personal preference, return shipping charges may apply where legally permitted and properly disclosed.
For verified defective or incorrectly supplied items, shipping responsibilities will be determined according to applicable consumer rights and the resolution provided.
Refund Handling
Once an eligible refund is approved, it will generally be issued to the original payment method where supported.
The time required for funds to appear depends on the applicable payment provider and financial institution.
Important Information
The applicable return-request period and refund-processing commitments must be clearly published and consistent with the terms communicated at purchase. Statutory return and refund rights remain unaffected.
Return Assistance
Email: service@zelorani.com
Phone: +86 153 2248 2328
Zelorani™ — Support that continues beyond checkout.