How personal information supports our online services.
Our Privacy Approach
This Privacy Policy explains how Chongqing Jiayingchuang Network Technology Co., Ltd., operating as Zelorani™, may collect, use, disclose, and retain personal information when customers visit our website, place orders, or communicate with customer support.
Information We Collect
Depending on how you interact with our store, information may include:
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Name, email address, telephone number, and delivery address.
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Billing information and order history.
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Product selections and checkout activity.
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Messages submitted to customer support.
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Device details, IP address, and website activity.
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Cookie-related information and shopping preferences.
Payment credentials may be processed directly by applicable payment service providers.
How Information Is Used
We may process personal information to:
01 · Fulfill Purchases
Process orders, arrange shipment, and provide transaction communications.
02 · Assist Customers
Respond to inquiries, investigate delivery problems, and handle after-sales requests.
03 · Maintain Our Website
Support functionality, improve performance, and protect against misuse.
04 · Meet Legal Obligations
Maintain records and respond to lawful requests where required.
05 · Marketing Preferences
Provide marketing communications where permitted, with available unsubscribe or opt-out options.
Service Providers & Disclosure
Information may be shared with service providers involved in website hosting, payment processing, order fulfillment, shipping, analytics, and customer communication.
Information may also be disclosed where required by applicable law.
Cookies & Similar Technologies
Our website may use cookies and related technologies for essential functions, performance measurement, and optional personalization or advertising features.
Available privacy controls may depend on the technologies enabled and your location.
Data Retention & Security
We retain personal information for periods reasonably necessary for the relevant purposes or required by law.
Reasonable security measures are used to reduce risks of unauthorized access, loss, or misuse. No online system can guarantee absolute security.
Your Privacy Rights
Depending on applicable law, you may have rights to access, correct, delete, or obtain certain information, and to object to or opt out of specific processing activities.
Requests can be submitted using the contact details below. Identity verification may be required.
International Processing
Service providers may process personal information in countries other than your country of residence. Applicable safeguards and legal requirements will be considered when such processing occurs.
Privacy Contact
Company: Chongqing Jiayingchuang Network Technology Co., Ltd.
Email: service@zelorani.com
Address: No. 232 Guangfu Avenue, Tianwen Subdistrict, Nan'an District, Chongqing, China
This policy may be updated to reflect changes in our operations or legal requirements.